Privacy Policy

The Big Smoke Events

Last updated: 15th January 2026

The Big Smoke Events (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services. It also outlines your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and where applicable, the EU GDPR.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Company Information

The Big Smoke Events is the data controller responsible for your personal data.

Company Name: The Big Smoke Events

Company No: 09784214
Email: [email protected]
Registered Business Address: The Big Smoke Events Company Ltd, Norfolk House Hamlin Way, Hardwick Narrows, King’s Lynn, England, PE30 4NG

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. Personal Data We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide Directly

When you:

  • Fill out contact forms
  • Enquire about events or services
  • Book or register for an event
  • Subscribe to newsletters or marketing communications

This may include:

  • Full name
  • Email address
  • Phone number
  • Company name (if applicable)
  • Billing and payment details (processed securely via third-party providers)
  • Event preferences and requirements
  • Any other information you choose to provide

2.2 Information We Collect Automatically

When you browse our website, we may collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • Referral source
  • Cookies and usage data

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to enquiries and provide customer support
  • To manage event bookings and registrations
  • To process payments and issue invoices
  • To send newsletters and marketing communications (with your consent)
  • To improve our website, services, and user experience
  • To comply with legal and regulatory obligations
  • To protect our website and business from fraud or misuse

4. Legal Basis for Processing

Under data protection law, we must have a lawful basis for processing your data. We rely on one or more of the following:

  • Consent: When you opt in to receive marketing communications or accept cookies
  • Contract: When processing is necessary to fulfil an agreement with you (e.g., event bookings)
  • Legal Obligation: When we must comply with a legal requirement
  • Legitimate Interests: To operate and improve our business, provided your rights do not override these interests

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal data, including:

  • Secure servers and encrypted connections (SSL)
  • Restricted access to personal data
  • Regular system updates and security monitoring
  • Use of reputable third-party service providers

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Sharing Your Data with Third Parties

We do not sell your personal data. We may share it with trusted third parties where necessary, including:

  • Payment processors
  • Event management platforms
  • Email marketing providers
  • IT and website hosting services
  • Analytics providers (e.g., Google Analytics)

All third parties are required to respect the security of your data and to process it in accordance with data protection laws.

7. International Data Transfers

Some of our third-party service providers may be located outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.

8. Your Rights

Under UK GDPR and applicable data protection laws, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”)
  • Restrict processing of your data
  • Object to processing
  • Data portability
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

To exercise any of your rights, please contact us using the details in Section 1.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyse website traffic.

Cookies may be used to:

  • Remember your preferences
  • Analyse website performance
  • Improve functionality

You can control cookies through your browser settings and may choose to disable them. However, doing so may affect the functionality of the website.

For more detailed information, please refer to our separate Cookie Policy.

10. Marketing Communications

We will only send you marketing communications if:

  • You have given your consent, or
  • You are an existing customer and we are marketing similar services (where permitted by law)

You can opt out at any time by:

  • Clicking the “unsubscribe” link in emails

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

12. Children’s Data

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have done so, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We recommend checking this page periodically to stay informed.

14. Contact Us

If you have any questions about this Privacy Policy, our data handling practices, or your rights, please contact:

The Big Smoke Events
Email: [email protected]

This Privacy Policy is designed to provide transparency, ensure legal compliance with UK GDPR and related legislation, and build trust with visitors to The Big Smoke Events website.