Big Smoke Events Basic Terms & Conditions 2023

PAYMENT TERMS

1. No booking is confirmed with The Big Smoke Events until we have received a non-refundable deposit, as agreed in the booking invoice.

2. Full payment is due no less than 5 working days prior to your event on receipt of your final invoice. 

3. If payment has not been received after 7 days from the due date, a late payment penalty charge of 10% of the total fee (net of vat) will be applied. This will increase to 15% if payment has not been received within 31 days.

4. Cancellation within 5 working days from your event (or 10 working days for Ping Pong Challenge Show & Crazy Golf Challenge Show) will result in the full event cost will still be due. *This is inclusive of rail strikes as unions are obliged to give 14 days notice.

5. Rescheduling of date/time must be requested in writing no less than 30 days prior to the event. This is then subject to availability. If you cancel with 30 days prior to your event, we reserve the right to retain your deposit.

6. Payment can be made by BACS transfer, or credit/debit card.

EVENT TERMS

1. No less than 5 working days before the event the client must supply Big Smoke Events with their final numbers.

2. If there is more than a 10% variation in final numbers based on original booked numbers - Big Smoke Events needs 30 days notice from the client. If numbers increase BSE needs to agree they can staff the event, if numbers decrease final invoice will be based on original numbers - less 10% to cover costs incurred by BSE.

3. The client may at their option provide information, material, content to Big Smoke Events to personalise the event.

4. If required The Big Smoke Events can source an appropriate venue to suit your requirements (additional costs may apply). The client is then subject to the rules of the venue, and the venue maintains rights to refuse entry to persons not abiding by those rules - for which The Big Smoke will not accept responsibility. 

5. Food and drink is not provided by Big Smoke Events. Upon request the Big Smoke Events may assist the Client in making arrangements for catering at the Event but payment obligations shall be direct between the Client and the supplier of the catering. Big Smoke Events shall have no liability in that regard.

6. Big Smoke Events will allow a grace period of 30 minutes only beyond the official end time of the event.

7. If one or more members of the group are late it may not be possible to incorporate them after the event has started.

8. The Big Smoke maintains the right to refuse entry to the event to persons who are intoxicated with excessive alcohol, and therefore deemed not fit to take part in the event.

9. Big Smoke Events will provide at its own cost a trophy/medal for the winning team prize.

10. Zoom is the chosen platform for Big Smoke Events virtual events. T’s & C’s apply as per https://explore.zoom.us/en/terms/

*Rail Strike policy: If you need to reschedule due to planned rail/tube action we will endeavour to reschedule your event within 3 months of the original booking. However we must receive at least 5 days working days notice.
Event timing, and start/finish locations must remain unchanged for no further costs to be incurred.

MARKETING TERMS

1. The Big Smoke Events maintains property rights to all media (photos/videos), created during the event

2. The Big Smoke Events and its partners/agents are able to use the media generated on events across their website and other marketing platforms